Frequently Asked Questions

Everything you need to know about our innovative gift tech.

How long does shipping take for my Lovebox?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your gift sooner.

What is your return policy for electronics?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your Lovebox, you can return it in its original packaging for a full refund.

Does the Lovebox require a Wi-Fi connection?

Yes, the Lovebox requires a 2.4GHz Wi-Fi connection to receive messages and photos from the mobile app.

Is there a subscription fee for the mobile app?

The basic features of the Lovebox app are free forever. We also offer an optional 'Lovebox Everyday' subscription for premium stickers and advanced scheduling features.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installments via Klarna.

Is my data and privacy secure?

Absolutely. We use end-to-end encryption for all messages and photos sent to your Lovebox, ensuring that your private moments stay private.